Purchase Conditions & Terms of Service

Tickets are booked and paid for at buss.vimmerbytillsammans.se.
Register and pay for your tickets by card or Swish.
Tickets can be cancelled up to 24 hours before departure (payments for tickets will be refunded to the payment card).
Tickets cannot be purchased from the driver or by any other means.
All tickets include returns.
It is your responsibility to be at the bus stop on time; the driver will not wait.
Pushchairs can be brought onto the bus and will be stowed in the luggage compartment.
Bicycles cannot be taken on the bus.
Dogs are allowed on the bus.
There are no child seats on the bus.
The buses are marked with the ‘Nilsbuss’ logo.
For ticket enquiries: contact your accommodation site or the tourist office.
In the case of a cancellation of service, you will be notified via the email address and mobile number you provided at the time of booking.

1. Agreement
1.1 The contract becomes binding upon the parties when the organiser has confirmed the passenger’s order in writing and the passenger has paid the agreed price without delay. The organiser must confirm the passenger’s order without delay.
1.2 The principal passenger is the person in whose name the contract has been made. The principal passenger is identified first in the travel documents or in another clear manner. The principal passenger is liable for payment in accordance with the contract.
The principal passenger is responsible for providing the organiser with the correct booking details. Any refund shall be payable to the principal passenger.
1.2.1 The principal passenger is responsible for ensuring that they are reachable for the communication of important messages (e.g. changes to the timetable) using the contact details provided at the time of booking.
1.3 The passenger is obliged to check the booking confirmation/travel documents as soon as they are received and to ensure that all details are correct. Any inaccuracies must be communicated at the earliest opportunity.
1.4 The principal passenger must notify the organiser immediately in the case a change to the contact details provided.
2. Price and payment
2.1 The price shall be indicated in such a way that the full price of the journey is clearly shown. The price shall include all services stated in the contract as well as obligatory add-ons, taxes and charges.
2.2 The passenger shall pay the price of the journey at the time of booking
3. Passenger’s right to make changes and cancellations
3.1 The passenger has the right to cancel their journey. The organiser reserves the right to claim compensation from the passenger for any costs incurred by the organiser as a result of the cancellation.
4. Passenger’s right to transfer tickets
4.1 The passenger may transfer their ticket.
4.2 The organiser may charge a reasonable fee for the transfer. Any fee may not exceed the costs incurred by the organiser in making the transfer.
5. Changes prior to departure
5.1 Changes to the terms of the contract
The organiser has the right to make changes to the contract provided that the organiser informs the passenger of the change in a clear, comprehensible and transparent manner via a permanent medium. In the event of an insignificant change, such as a minor change in times, the passenger is not entitled to a reduction in price or compensation. In the event of substantial changes to the journey, the passenger shall, where possible, be offered an alternative journey or the right to cancel the contract without incurring a cancellation fee.
5.2 Changes in price
5.2.1 The organiser may increase the price of the journey if the increase is due to changes in fuel costs, taxes and public charges or exchange rates.
5.2.2 The price of the journey may be increased by an amount corresponding to the passenger’s share of the increase in costs incurred by the organiser.
5.2.4 The organiser must inform the passenger of any price changes as soon as possible.
The notification shall include a justification for the change and a breakdown of the cost.
5.2.5 The price may not be increased or decreased in the last 20 days before the agreed date of departure.
6. Complaints
6.1 The passenger may only invoke a fault in the contractual services if they notify the organiser or retailer of the fault within a reasonable period of time of noticing or discovering the fault. This must be done promptly and, if possible, at the journey destination. For the purposes of determining any reduction in price or compensation for damages, the time at which the passenger made the complaint and whether notification would have enabled the organiser to remedy the defect will be taken into account.

7.1 Guidelines for the organiser
The passenger is obliged to follow any instructions given by the driver for the completion of the journey. The passenger is obliged to respect any rules of conduct applicable to the journey and to the destination and to behave in such a way as not to disturb fellow passengers or others.
7.2 Passenger’s liability for damages
The passenger is liable for any damages caused to the organiser resulting from negligence by the passenger.

  1. Resolution of disputes
    The parties shall try to resolve any dispute concerning the interpretation or application of the agreement on their own. If the parties cannot reach an agreement, the dispute may be settled by the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se, or by a general court.
    Any errors must be reported immediately to the tour leader. If the fault cannot be rectified immediately at the place of departure, a complaint may be made at a later time but not more than 30 days after return. Complaints must be made in writing.
    We reserve the right to correct misprints or make changes after the publication of the travel programme.
    Personal Data Act
    Your personal data is processed in accordance with the applicable provisions of the Personal Data Act (GDPR).
    Text notifications
    The mobile phone number you provide at checkout may be used to send you text notifications regarding your journey or for other communications related to your journey.
    E-mail messages
    Your e-mail address may be used to send you invoices and information letters.